How we collect personal information?

In accordance with applicable laws, regulations, and national standards, we may process your personal information under the following circumstances:

• With your consent;

• When it is necessary for the conclusion and performance of a contract;

• To fulfill our legal obligations, such as providing information required by laws and regulations related to anti-money laundering, anti-terrorist financing, anti-telecom and online fraud, and real-name management;

• When it directly relates to national security or defense;

• To respond to public health emergencies or protect the life, health, and property safety of individuals in emergencies;

• When it is directly related to criminal investigations, prosecutions, trials, or enforcement of judgments;

• If you voluntarily disclose your personal information;

• When personal information is lawfully collected from publicly available sources, such as legitimate news reports or government information disclosures;

• When it is necessary for the secure and stable operation of the services provided, including identifying and resolving product or service failures;

• Other circumstances as provided by laws and regulations.

Please note that for the above circumstances (2)-(10), we may not be required to obtain your consent as per applicable laws and regulations.

When you use Chaintool services, relevant service providers may collect necessary information to provide services, enhance service quality, secure your account and assets, and comply with relevant laws, regulations, and regulatory requirements.

1.To fulfill obligations under laws, regulations, and regulatory requirements.

Regarding the services, relevant service providers are required to fulfill obligations under applicable laws and regulations (such as real-name management, anti-money laundering, anti-telecom and online fraud, risk management, investor suitability, etc.). They will collect specific personal information as required by these obligations, which will be clearly stated in the relevant agreements or rules. For example, when using the Chaintool services, relevant service providers may verify the accuracy and completeness of the information provided by cross-checking with government agencies, financial institutions, public institutions, and authorized entities. If necessary, they will request these verification institutions to explain the source and legality of the personal information collected

2.To provide you with account services

When you register an account for relevant services, the service providers may require you to provide an email address or other contact information as your account login name, to set up a password and other details. When you use specific features or services, the service providers may need to collect your real identity information in accordance with legal regulations. The information you provide during the account registration and subsequent setup and modification processes is considered your 'account information'.

In order to facilitate unified management and smooth usage of Chaintool's products and services, and to ensure system and account security, the service providers may utilize a unified account system and share your account information within the scope of the agreements of the services you use, without requiring manual setup from you. For example, to enable you to conveniently and efficiently use the services, your account-related information will be shared as needed between us and our affiliated products.

3.To provide you with services

In order to provide you with services and facilitate your access to transaction status and other service information, relevant service providers will store necessary information generated, submitted, or confirmed by you when you apply for or use the relevant services (such as your browsing history, service records, logs, etc.).

4.To mitigate risks and ensure the security of our software and service

It is necessary for relevant service providers to record certain information. This includes your unchangeable/changeable unique device identifier, basic device information, network information, and other relevant log information. These measures are in place to prevent unauthorized access to your accounts, assets, or personal information by criminals, protect you from malicious programs like viruses or Trojan horses, and fulfill legal obligations such as anti-money laundering, anti-terrorist financing, and anti-telecommunications network fraud. Please note that without providing this information, you may not be able to complete the necessary risk control verification for the services you wish to use.

5.To enhance your service experience and ensure high-quality services

We collect information related to your online activities while using our services, as well as the information you provide when contacting our customer service team or participating in surveys. This data helps us improve the quality of our services, tailor recommendations for better-suited options, and enhance your overall user experience. Rest assured, if you choose not to provide this information, it will not impact your access to other services we offer.

6.To collect personal information through software development kit (SDK)

When you use third-party applications that incorporate our products and services, we may utilize software development kits (SDKs) to provide you with services. The processing of your personal information will be carried out in accordance with the privacy policy or service agreement that you have consented to for the specific application or product.

7.Miscellaneous

Please note that our services are constantly evolving and being updated. If you choose to use additional services not covered in the previous description, and if we need to collect your information for these services or if there are significant changes in how we process your personal information, we will provide you with a separate explanation. This will be done through pop-ups, interactive processes, or as agreed upon in the relevant agreements. We will handle your information in accordance with this Policy and the corresponding user agreement. However, not providing certain information may limit your access to specific services or features, but it won't affect your use of other services provided by us. Also, please be aware that third parties may offer services through our service providers. When using such third-party services, carefully review their privacy policy or agreement.